Return & Refund ...

1. Q: What is your return policy?

We accept returns within 30 days of delivery for eligible items. The product must be in its original condition with tags and packaging intact.

2. Q: How do I initiate a return?

To start a return, please contact us here and follow the instructions you will receive in the return email. You'll need your order number and email address used for the purchase.

3. Q: Can I exchange an item for a different size or color?

Yes, we offer exchanges for a different size or color, subject to availability. Follow the return process and specify your exchange preferences.

4. Q: Who covers the return shipping costs?

The customer is responsible for return shipping costs unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.

5. Q: When will I receive my refund after returning an item?

Once we receive and inspect the returned item, we will process your refund within 3-5 business days. The time it takes for the refund to reflect in your account may vary based on your payment method. However, you will be refunded within a max of 3 working days.

6. Q: What items are non-returnable?

Certain items, such as underwear, swimwear, and personalized items, are non-returnable due to hygiene and customisation reasons.

7. Q: What if I receive a damaged or defective product?

If you receive a damaged or defective item, please contact our customer support within 3 days of receiving the order. We will assist you in getting a replacement or refund.

8. Q: Can I return items bought during a sale or promotion?

Unfortunately you cannot return items that are sold during a sale or promotion.

9. Q: Do you offer refunds for gift returns?

If you're returning a gift, the refund will be issued to the original purchaser's payment method. Unfortunately, we cannot provide refunds directly to gift recipients.

10. Q: What if my return request is outside the 30-day window?

Returns requested after the 30-day period may not be eligible for a refund. However, please contact us, and we will do our best to assist you.

11. Q: Do you have further questions about the return process?

Please get in touch with our team explaining your question and we will get back to you within 24 hours with the answer.

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